Delivery Policy

Where we deliver

We deliver from our stores to your address. The delivery fee depends on the driving distance from the nearest store; see Delivery information. We confirm your exact address and delivery fee at checkout. We may cancel an order at any time if items are out of stock or we can't deliver to the address; if we do, we refund the full amount.

Delivery fees

Fees are based on the driving distance from our nearest store to your address and are shown before you pay. For addresses further than our standard delivery distances, we set the fee for your order and email it to you: you pay for the whole order once you've seen it, and you aren't charged if you decide not to go ahead. Free delivery applies to eligible orders over the threshold shown on the website. A minimum order value applies.

Pickup

You can choose Pickup at checkout and collect your order from our main store instead. Pickup is free and has no minimum order. We'll email you when your order is ready to collect; please bring your order number.

When we deliver

There's no delivery time to choose: we deliver as soon as your order is packed. If you need a particular time, email us after ordering and we'll do our best to help.

When you're not home

Add instructions such as "Leave at front door" at checkout. Chilled and frozen items can't be left unattended for long periods, so please let us know if no one will be home. If we can't deliver safely, we'll contact you to rearrange.

Late or missed deliveries

If we're running late, we'll let you know. If your delivery is late, email renasiangrocery@gmail.com and we'll make it right.

Last updated: 9 October 2026